Vibe by california stockton12/20/2023 ![]() I had a bad cartridge and was unaware at the time of the return policy. Just good to know they will replace/refund. You have to have the packaging and receipt but that's no prob. I recommend it and will be back.Oh, and they have a seven day return policy on cartridges. And you'll make more money!!The people are nice, selection is good, location is convenient, but there's work to do. If there's a way to keep everyone's stuff together, it would speed up the line and checkout process. I had to tell the lady three times that what she had wasn't mine. ![]() Then when you're checking out, they ask you what you got. The person that rings you up isn't the same person who pulls your order. ![]() It would make things easier.Fourth, do something to keep my choices together. Have two lines, one for cash and one for cards. If more than one person is paying cash, the order in the semi line they have crashes in. They call out people in the main line to ask who is paying cash. I didn't trip on it because I understood the issue.Third, start a cash line. Yes, they have the ropes up to guide people but they only go so far. I had a couple people cut in front of me a couple times just because there was no clear delineation on the line. Just look for the big golden bear outside.The people are really friendly and helpful, they take credit cards, and they have a good selection.There is some room to improve however.First, they let way too many people in at a time which creates a lot of chaos and you feel rushed to make your choices.Second, the line to pay inside is not well managed. A little nondescript so you have to know it's there. This is a good spot which is conveniently located just off the freeway. Overall, I go here when other dispensaries don't have the products I'm looking for or if I'm too high to drive and/or want a sooner delivery window than a cannabis delivery service like Eaze. I don't super trust their business practices. And with the "coin shortage" there's been times where they've told me they can only give full dollars in change and kept my change too. All of this is done with no explanation, unless you ask. Then when you use card, they charge your card for more than the order amount and card fee and give you some cash back. They just tell you they accept card without making it clear that you are being charged a few bucks extra. Many dispensaries will say cash only and/or have an ATM. Also, I don't find their policies about cash to be transparent at all. Eg: The Heavenly Sweet butter is a good $3-$4 more expensive here. They get 2 stars because they keep pretty good products on hand and can be convenient at times.Another thing to note, I find their prices to be a little higher than Zen. When it's busy, ppl have to push past each other to get out once they've got their weed. Then there's a cramped, narrow order ahead line on the far left. There is someone there to help you out and there is a menu, but the process just isn't intuitive. So if you're looking for a little of everything or don't know what you want, it's confusing. Then inside the edibles are on a separate wall from the flower which is separate from the concentrates. You're supposed to wait in line and then sit and wait to be called. On busy days some ppl are sitting some are standing in line. When I first went, I stood in line outside (there are 2 lines 1 is for express orders), but security yelled at me for not coming and getting my ID checked before getting in line, rather than explaining the process. In the shop, the flow isn't the most intuitive either. Short staffing is not an excuse for subpar customer service or lying to customers imo. But no one was going to follow up and tell me not to expect my order and ask of I could place another one. When I asked to speak to a supervisor, they put me on the phone with the delivery driver, instead, who claimed to have come and left after a few minutes because no one answered and they only had 1 driver. I've had times (when I first started getting deliveries) when I didn't get my full order and had to call back about it and be adamant that they send someone back with the rest of the order.Another time I was waiting and never received the order at all and had to call about it. Their delivery service is completely hit or miss. Some of their security guards are nice, others are rude and a bit petty. I find Vibe to not only be less professional, but less. I consume cannabis daily Vibe is super close to my house & they deliver so it's convenient.However, I go to Zen Garden Wellness when I can. ![]()
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